New customer?

Shopping in the KHB Photografix online store is easy! You don't have to log in or register to shop in our store. Your information will be collected as you checkout.

The following tutorial should help answer most questions you might have while shopping in our store. If you have any problems when following these steps, or require further assistance, please contact us.

 

Find Items You Want
You can browse the products in our store using the list of categories displayed in the "Shop by Category" or "Shop by Brand" menus on the left side of the window. Or search for specific products or brands using the Search or Advanced Search tools on the green Navigation Bar. When you find an item that interests you, click the title or name of the item to see its details page, which will provide you with additional information about that item. Most listings also have a larger product picture available, accessed by simply clicking on the "Click to zoom" link under the image on the details page. The pop-up magnifier screen has its own set of tools to allow you to enlarge the image further and move the image in the frame to examine specific areas of the pictures.

Using the Search Tools
You can use the Search or Advanced Search tools to help you find items quickly. By default, the standard Search tool looks in product titles, product descriptions, and product #'s for a match to ALL the words you enter in the Search box. Therefore too few search words may return too many results, while using too many words may cause the search engine to miss the listing you're looking for because it doesn't contain all of those words.

If the search comes back with no results, first check your spelling. For example, the misspelling "Besseler" will find no listings, while the correct spelling "Beseler" will return all Beseler items. You may need to try a different search term. For example, we use the term "easel" for the device that holds the photographic paper on the baseboard of an enlarger. If you were to search for "paper holder" or "masking frame", the search would not find all the listings for easels.

The Advanced Search tool provides additional options for filtering your search such as "Exact phrase", or Any word", and allowing you to confine the search to a specific category or subcategory. If you can't find the item you're looking for by searching or browsing, please feel free to contact us and inquire about the item. We have thousands of products not yet listed in the store..

Wish Lists
If you find items that you are interested in but do not wish to purchase right now, you can add them to a "Wish List" by clicking on [Add to Wish List] in the product listing. The Wish List can be used to quickly find those items again on future visits without having to search or browse for them. Please note that you must register in order to maintain a Wish List.

Send To Friend
If you find and item that someone you know might be interested in, you can send them a link to the item by clicking on the [Send to Friend] tab in lower part of the product detail page. You will need to enter your name and email address, and the recipient's email address. If you would like to include a note in the email, check the box for "Add a personal message" and enter your comments in the box. Note that you can also use this feature to send a link to yourself, if you prefer not to use the Wish List.

Add Items to Your Shopping Cart
When you find an item you would like to purchase, click on [Buy Now] under the product listing, or [Add to Cart] on the item's product details page. Once you've added the first item to your Shopping Cart, you can continue searching or browsing to find additional products until your cart contains all of the items you want to order.

At any time while you are shopping you can see the current contents of your Shopping Cart by clicking on [View Cart] in the "Shopping Cart" menu on the right side of the window or on the [Shopping Cart] button on the Navigation Bar. On the Your Shopping Cart page you can review your selections and change quantities or delete items from your cart. When changing quantities, remember to click on [Update] to recalculate the total.

Calculate Shipping Cost
Also on the Your Shopping Cart page is a link to "Calculate shipping cost". Click on this link to have the calculator determine the available shipping options and costs for the current items in your cart. If you're not logged in as a registered customer, a pop-up window will appear in which you can specify your location. Canadian customers will need to specify country, province and postal code, US customers country and state, and international customers country only. The calculator may take several seconds to provide the results. If you wish to learn more about the different shipping options, please refer to the "Shipping Information" page.

If you receive an error message, or "Other - shipping cost to be advised" appears as the only shipping option, please contact us for additional information, or you can continue to place your order and we will contact you with the available shipping options and costs when we review your order.

Proceed to Checkout
When you are satisfied that your shopping is complete and all the items you want to purchase have been added to your cart, click on [Checkout], which will take you to the first page of the Checkout process.

Checkout - Personal Details
On this page returning customers already registered can log in, or new customers can click on "Click here" to bring up the Billing Address form to provide the contact information required to process your order. Note that the e-mail address you provide with this information will be used to communicate with you regarding your order. Please ensure that the spelling is correct and that messages from khbphotografix.com will not be blocked by anti-spam software.

If the Shipping Address will be different from the Billing Address, check the "Ship to a different address" box towards the bottom of the page. The form will automatically add the additional fields for the Shipping Address.

If you would like to register with us, check the box for "Create an account for this Email". This will bring up a box in which to enter a  password.  Registering with us means that you will not have to re-enter all the contact information again when you visit our store in future. That information will be available as soon as you log in, and you will be able to maintain your Wish List and review previous orders. 

Click on [Submit] at the bottom of the form to continue to the next step.

Checkout - Shipping and Payment
The shipping calculator will present the available shipping options with the associated costs. Select the shipping option that best meets your requirements. If the only available shipping option is "Other - cost to be advised", after we receive your order we will determine what shipping options are possible and advise you of the costs. The order will not be processed until you approve the shipping charges.

Next, let us know how you would like to pay for your order. KHB Photografix accepts MasterCard, Visa, and payments through PayPal. All orders, including pick up orders, must be prepaid. If you're paying with a credit card online, enter the number without spaces or dashes. If you wish to provide your credit card information by telephone or fax, select the appropriate box. If paying by PayPal, we will review your order and send a PayPal invoice to the email address provided.

The left side of this screen displays your billing and shipping addresses. If changes are required to either, click on "Modify" to make the changes.

When you are ready to proceed to the next step, click on the [Continue] button.

Checkout - Place Order
This screen allows you to check the accuracy of all the information you provided - the items you are purchasing, delivery method, payment method, billing and shipping addresses - and make any necessary adjustments. It also provides a space in which you can add a note or special instructions. When you are satisfied all information is complete and correct, check the box for "I accept the "Terms & Conditions" and "Privacy statement" and click on [Submit Order] to place your order. Once the order has been submitted, a message will be sent to your email address confirming the details of your order.

After You Submit Your Order
After your order is placed, we will review it for accuracy and completeness. Customers who have selected PayPal as the method of payment will subsequently be sent a PayPal invoice. If you would like to change something about the order you placed before it enters the shipping process, please contact us by email or telephone as soon as possible. If we should determine that any changes to your order are necessary, we will contact you before the order is processed. Once the order has been shipped, you will be sent a shipping confirmation message, which will include tracking information (if applicable).