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Shipping Information

 

Shipping - General
Most in stock items are shipped within 3 business days. Additional time may be required for used items. Refurbished goods may take up to 7 to 10 days to complete the refurbishing process.

Our store uses a sophisticated shipping tool from Canada Post to provide real time calculations of combined shipping charges. In the event that the Canada Post server times out or is off-line, the shipping charges displayed may not be correct. KHB Photografix reserves the right to adjust shipping charges to correct amounts if necessary. You will be notified of any such changes prior to any charges to your credit card. There may also be combinations of products for which all shipping discounts cannot be automatically calculated. We will apply any additional discounts applicable when your order is reviewed prior to processing.   

Limitations on the size and weight of parcels vary from country to country. This may limit the shipping options available, or otherwise restrict shipment by post of some items. Should this occur, please contact us for alternate shipping options.

Shipping Services
Shipments Within Canada
Shipping services we use within Canada include:

  • 1st Class Air Mail - primarily instruction manuals and documents (no tracking, no insurance)
  • Expedited Parcel - most packages (on-line tracking & insurance)
  • Xpresspost - provides faster delivery than Expedited Parcel, but at higher cost (full tracking & insurance)

Shipments to the USA
Packages shipped by Canada Post will be delivered by USPS. Shipments by 1st Class mail and Small Packet Air typically arrive in about 7 to 12 days, but can take longer during peak shipping periods such as the Christmas season. Shipping services most often used are:

  • 1st Class Air Mail - primarily instruction manuals and documents (no tracking, no insurance)
  • USA Small Packet Air - packages up to 1kg, (no tracking information, no insurance)
  • USA Tracked Packet - essentially Small Packet Air but with limited tracking & limited ($100.00) insurance
  • USA Expedited Parcel - faster delivery (on-line tracking & insurance)
  • Xpresspost USA - provides faster delivery, delivery guarantee (full on-line tracking, signature delivery confirmation & insurance)

Shipments to International Destinations
Shipments by Canada Post will be delivered by your local postal service. Shipments by 1st Class mail and Small Packet Air typically arrive in about 10 to 20 days, but can take longer to certain countries and during peak shipping periods such as the Christmas season. Available international shipping options include:

  • 1st Class Air Mail - primarily instruction manuals and documents (no tracking, no insurance)
  • Int'l Small Packet Air - packages up to 2kg (no tracking, no insurance)
  • Int'l Tracked Packet - essentially Small Packet Air but with limited tracking & limited ($100.00) insurance
  • Xpresspost - faster delivery and packages over 2kg (full on-line tracking & insurance) (not available to all countries)
  • Int'l Air Parcel - faster delivery and packages over 2kg (on-line tracking & insurance)(available to countries where Xpresspost service is not available)
  • Int'l Surface Parcel - very slow delivery (typically 6 to 8 weeks) but useful for larger and heavier items where other services are prohibitively expensive 

Pick-up Orders
Customers are welcome to pick up their purchases at our Welland warehouse/office during business hours.  Payment must be received by credit card or PayPal prior to pick up.  Once we have processed your order, we will send a PDF copy of the invoice to your email address.  You must bring a copy of the invoice with you in order to identify your order.  We suggest that you call us at 905-734-4713 before dropping by to ensure that the warehouse will be open on your arrival.

Non-Stock Items
Some items are marked as "Special Order. This item is not stocked."  These items will delay shipping until they are received from the supplier.  If your order contains one or more Special Order items, your order will be held until the shipment can be shipped complete.  If you wish to have the in-stock items shipped immediately, please purchase the Special Order items as a separate order.

Taxes, Duties and Customs Fees
Sales to Canadian customers are subject to applicable taxes - Ontario, Newfoundland, and New Brunswick 13% HST,  Nova Scotia 15% HST, Prince Edward Island 14% HST. Shipments to other provinces and territories are subject to 5% GST only.

For shipments outside of Canada, each country has their own policies and laws regarding customs fees, tariffs, duties, etc. applied to imported goods. Buyers are responsible for payment of all such fees. As required by law, packages will be labeled with customs declarations accurately stating contents and value.